Contact Us Autojob

Where to Find Us When You Need Help

Getting in touch with us is simpler than you might think. Once you’re logged into your Autojob account, just look for the “Help” or “Support” links on your dashboard — usually at the top navigation or under your profile menu. And if you ever scroll down, the “Contact Us” button in the footer is always there to catch your eye.

We want you to feel comfortable reaching out, whether it’s a quick question or a detailed technical issue. From our experience, people tend to prefer different ways to connect, so we offer email, chat, and phone support. Here’s a quick breakdown to give you an idea:

So you’ve got options, and honestly that’s because we want to match how you work best.

How to Reach Out Through the Platform

When you contact us inside the platform, it’s more than just sending a message. Our system automatically creates a support ticket, which means your whole conversation history stays organized and our team sees your info right away.

Submitting a Support Ticket

Here’s what the ticket asks you to include:

• Issue category (like technical hiccups, billing, or account access)
• Priority level (so we know if it’s urgent or can wait)
• A detailed description of what’s going on

From what users tell us, the more details you provide here, the faster and more precise our help can be. Instead of just “It’s not working,” try to explain what you clicked, what error popped up, or how the problem started.

Troubleshooting Common Technical Issues

Technical issues are definitely the most common reason folks contact us. But here’s a pro tip: often, a simple browser refresh or clearing your cache can fix the problem right away — it’s the classic “turn it off and on again” but it really works with web apps like ours.

Typical Scenarios We Handle

• Login troubles: If you can’t get into your account, start with the “Forgot Password” link. If that’s no help, we’ll step in manually — but we’ll need your registered email and some proof of identity.
• Job matching feels off: When you see irrelevant roles or something’s missing, reach out. Tell us which jobs seem wrong or which ones you expected but didn’t get. That feedback sharpens our AI.
• Interview scheduling glitches: Calendar sync issues happen, but we can usually fix them fast by checking your connected Google or Outlook accounts.

Billing Questions and Account Management

Money stuff is important to get right, so we treat billing questions with priority. You can email our billing team directly at [email protected] or reach out through the platform.

What Our Billing Team Handles

• Subscription upgrades or downgrades
• Updating payment methods
• Processing refunds when appropriate
• Invoice questions for corporate accounts

If your billing section looks confusing or something doesn’t add up, just contact us. We’d rather explain everything clearly than leave you guessing.

Sharing Feedback and Feature Requests

One of the best parts of our job is hearing what you want to see in Autojob. We take every suggestion seriously because these come from real users who want to make the platform better for everyone.

How We Collect and Use Your Ideas

While you can send feedback through any contact method, email is usually best for feature requests. Our product team regularly reviews these messages and they’ve rolled out improvements based on your input, like:

• Improved mobile experience for applying to jobs
• More detailed location preferences for better matching
• Added support for more calendar integrations
• Stronger privacy controls for resumes and profiles

Not every request can make it in, but we always respond to acknowledge what we’ve received and update you when something’s in progress.

Urgent Help When Time Is Tight

Sometimes, things just can’t wait — like an interview scheduled for tomorrow that won’t sync or a locked account before an application deadline. Here’s the best way to reach us fast:

1. Try live chat first during business hours; it’s usually the quickest response.
2. If chat isn’t staffed, call our support line at 1-800-AUTOJOB.
3. Send an email with “URGENT” in the subject line to [email protected].
4. If needed, use more than one method to make sure we get your message.

We define urgent as things like:

• Account access problems with pending interviews
• Platform failures affecting active applications
• Billing issues that could stop your service during a critical job search

Supporting Our Users Across the USA

Since we serve the whole country, our support team works to cover all US time zones. We base our main operations on Eastern Time but have staff available to assist users from coast to coast without long delays.

Hours by Time Zone

Local Integrations and Compliance

Our support team knows the ins and outs of major US job boards, calendar platforms, and even employment law basics (though we’re not lawyers). This means we can help troubleshoot integration issues or explain how interview scheduling adapts to different time zones across the states.

Tips for Following Up and Getting the Most Out of Support

Sometimes, you might not hear back right away or need to add info to your original request. Here’s how to keep things moving smoothly:

Follow-up Best Practices

• Reply to your original email or ticket instead of starting a new one.
• Include your ticket number if you have one.
• Add any new details or changes since your first message.
• Avoid contacting multiple channels at once unless it’s urgent — it can slow down response times.

When to Escalate

If the first answer doesn’t solve your problem, just let us know. We have a clear escalation path:

1. General support team handles most questions.
2. Technical issues can go to our development specialists.
3. Billing or service complaints can be escalated to management.

You don’t need to push hard for escalation — a simple note is enough, and we’ll take it from there.

❓ FAQ